What we actually find and fix
Tap any photo to see it full size. These are taken on every single visit so you always have a record of exactly what was done.
The recess behind the drawer is almost never cleaned and almost always has a build-up of mould, detergent residue and softener deposits sitting inside it. The drawer itself is removed and soaked. Every part is scrubbed including the softener siphon cap.
Before
After
The drawer is removed completely and soaked. Every compartment is scrubbed — the main wash, the pre-wash and the softener section where mould concentrates. Dried-on detergent and black residue are cleared fully.
Before
After
The rubber door seal is the single biggest source of black mould in any washing machine. Every fold is cleaned individually and treated with a dedicated mould remover, then scrubbed by hand, something a cleaning tablet alone can never reach.
Before
After
Every visit ends with a written service report card left with the machine — condition found, every phase completed, products used and the recommended next clean date. The descale cycle is left running and finishes on its own after we leave. A full record of what was done, every time.
Report Card
Close Up
Another job, another recess that had clearly never been touched. The build up sits in there quietly until someone actually looks.
Before
After
Dried detergent and softener build up across both compartments, removed and scrubbed back to original condition.
Before
After
The bottom fold of the seal where the drum meets the door is where residue and grime collect first. Cleared and treated on every visit.
Before
After
Even a premium Miele isn't immune. Dried detergent and softener residue built up across both compartments, removed and scrubbed back to original condition.
Before
After
Removed, fully cleared of all debris and lint, then correctly reinstalled. Most homeowners have never opened this hatch — and it's almost always the source of bad smells and poor drainage.
Before
After
The bottom fold of the seal where the drum meets the door is where residue collects first. Cleared and treated on every visit, regardless of the brand.
Before
After